Univuers Mindscope ATS/CRM - FAQ's

What is Mindscope ATS/CRM?

Mindscope is a comprehensive Applicant Tracking System (ATS) and Customer Relationship Management (CRM) platform designed specifically for staffing agencies, recruitment firms, and HR teams. It streamlines recruitment processes, from job posting to placement, while managing client relationships and recruitment workflows.

Who typically uses Mindscope?

Our primary users include:

• Staffing/recruitment agencies

• Executive search firms

• HR teams managing internal recruitment

• Organizations of all sizes, from small agencies (under 5 users) to large enterprises (up to 100 users)

• Industries including professional services, customer service, financial, light industrial/warehousing, IT, and healthcare

What core features does Mindscope include?

• Candidate Module for managing job seekers and profiles

• Job Orders Module for posting and tracking positions

• Placements Module for managing successful placements

• Reports Module for analytics and insights

• Schedule Module for task management

• Resume parsing with Daxtra technology

• Email and communication tools

• Job board integrations

What job boards does Mindscope integrate with?

Mindscope integrates with major job boards including:

• Indeed

• LinkedIn

• ZipRecruiter

• Career Builder

• Custom career websites through API integration

What add-on features are available?

Popular add-ons include:

• Timesheet and Invoicing Module

• Client and Candidate Portals

• SMS Integration through Vonage

• Job Board Plugin for WordPress Sites

• QuickBooks Integration

• PowerBI Integration for advanced reporting

Is Mindscope cloud-based?

Yes, Mindscope is a secure, cloud-based solution that can be accessed from any device with an internet connection. We offer both browser-based access and native mobile applications.

What kind of support do you provide?

We provide comprehensive support including:

• Initial implementation and setup

• Training and onboarding

• Technical support via phone and email

• Access to our online knowledge base

• Regular system updates

• Customer success management

Can Mindscope integrate with other systems?

Yes, Mindscope offers various integration capabilities:

• Email integration with Outlook

• Financial system integration (QuickBooks)

• Job board integrations

• Custom API integrations

• VoIP system integration for click-to-dial

• Website integration for job postings

How does the resume parsing work?

Mindscope uses Daxtra's parsing engine to:

• Automatically extract key information from resumes

• Create or update candidate profiles

• Index resume content for searchability

• Convert documents to editable formats

• Perform automatic duplicate checking

• Support multiple file formats including PDF and Word

What reporting capabilities are available?

Mindscope offers:

• Standard built-in reports

• Custom report creation

• Interactive dashboards

• Export capabilities to Excel, Word, PDF

• PowerBI integration for advanced analytics

• Real-time metrics and KPIs

How secure is the platform?

Mindscope implements robust security measures including:

• Role-based access controls

• Field-level security options

• Audit trails for system actions

• Secure data storage

• Optional division-based security

• Document and data encryption

What makes Mindscope different from other ATS systems?

Mindscope stands out through:

• Specialized focus on staffing and recruitment agencies

• Integrated CRM capabilities

• Flexible workflow configuration

• Comprehensive candidate management

• Strong integration capabilities

• Mobile-friendly design

• Proven track record since early 2000s

How long does implementation typically take?

Implementation timeframes vary based on your organization's size and requirements but typically include:

• System setup and configuration

• Data migration if needed

• User training

• Integration setup

• Testing and validation

• Go-live support

How is pricing structured?

Mindscope offers flexible pricing based on:

• Number of users

• Selected modules and features

• Add-on selections

• Implementation requirements

• Annual subscription model

• Optional additional services